![]() Once more, we regret if the hotel did not meet your expectations and your perception about one punctual situation that was explained by our Guest Experience Manager directly with you. More Show lessÄear charlottedX6143ZA, We would like to express our gratitude for taking some minutes to share your experience and impressions regarding your recent stay at Sol Beach House Ibiza. It's a beautiful hotel in a beautiful location so a real, real shame that they have got so many things so wrong. This is not what I would have expected from a Melia, and particularly at the price we paid. There were other issues lack of water in the room (you can't drink the tap water), no pressing service as detailed on the website (we were attending a wedding), bad wifi (tricky when filling out Covid-forms for travel) but overall I was disappointed by the service from the staff - all of whom seemed demotivated, miserable and as if guests were more of an annoyance than anything else. I asked for a free late checkout which would be beneficial to me which I was given. If i could walk into someone else's room, would someone be walking into mine? The customer services representative was apologetic but only contacted me because I emailed the main Melia brand 'quality' email address on Friday. Eventually, i got given a new key card for a room that wasn't occupied by anyone else. At the time, I got no apology, just huffing and puffing. I quickly exited, went back to reception and explained they had given me a room that was occupied. I went up to the room and entered the key card, walked in and realised that the room was already occupied. It took a while, but I was given a key card. I had already checked-in online as requested via an automated email from the hotel but this seemed not to make a difference to the check-in process when I arrived. I was staying in a room by myself with family and friends also staying at the same hotel. I arrived at about 9.30pm on a Thursday night. It was a bit late by then and the more I think about the experience, the more it worries me. I discussed all matters I'm about to write about with the Customer Services representative who offered me an apology, a room upgrade, a free meal, a lounge bed on the rooftop terrace but I didn't want or need any of those things. The customer services representative was apologetic but only contacted me because I emailed the main Melia brand 'quality'. If i could walk into someone else's room, would someone be walking into mine? ![]() ![]()
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